Print Your Pancakes

Explore >Buy Now >

Get Help: Hardware

PancakeBot Pre-orders

A runaway success on Kickstarter, PancakeBot™ lets kids and adults express their creativity through food while exploring technology.

Shop PancakeBot™

The PancakeBot™ site is a network for people to connect with other PancakeBot™ users through asking/answering questions and sharing their designs.

Submit a Design!

Help Topics

FAQs

Tutorials & Troubleshooting

PancakeBot User Guide

If you've misplaced your PancakeBot™ User Guide or would rather have a digital copy of the manual, you can view a digital version of the PancakeBot™ User Guide here.

News & Updates

Catch up on the latest updates and media coverage on our blog.

PancakeBot™ News
Welcome to the PancakeBot™ Forum!
Please read our Frequently Asked Questions and browse through the different help topics on the left sidebar before posting.

House Rules
  • THIS FORUM IS MEANT FOR USERS TO HELP USERS. WE ARE HAPPY TO PROVIDE PERSONAL SUPPORT.
  • For tech support, please email support@storebound.com or call (800) 898-6970.
  • For user support, Please post your question or comments in the most relevant topic listed to the left.
  • Be descriptive and clear so that others can understand your question and provide helpful, constructive feedback.
  • Please keep our forum a clean and helpful place for our PancakeBot™ community!
  • For more information on our community guidelines, click here.
 
  • posted Hey, I wrote the support@pancakebot.com a long time ago about a broken unit, but no one ever got back to me. How can I get some replacement parts? I feel sad and out $300.
  • posted Like others, I need replacement hardware. Waiting on response emails from support is slow. If it makes sense financially, I'd love to proactively replace both valves, pump and hoses.

    Is there a faster way to get this going than waiting on tech support?

    Thanks.
    • Miguel Valenzuela Tim, sorry for the late reply. Drop me an email at pancakebot@gmail.com
      Miguel
    • Tim Wallace Is anyone there? I sent an email to support@storebound.com at 8:45pm on Sept 30 and then started posting in this forum. Crickets. I'm getting no help. Is anyone there?
      I believe I'm going to get help. That's why I keep coming back :-)
    • Tim Wallace Is anyone out there? Sent email saturday. Posted this 2 days ago. I've heard nothing back. Help! Help!
  • posted @Slim / Fellow PancakeBot users,

    Cc @Miguel Valenzuela

    Today, while using the PancakeBot, after printing out a few triangle & square shapes, there was no pressure (I removed the nozzle cap, to get ready for the next print, the batter just dripped out. In the normal working mode, the sucking pressure from top prevents the batter from flowing out, when the cap is removed).

    Eventually, I found out that batter had flowed into both the mini valves and the mini pump.

    Q1: How could the batter have flowed from the bottle dispenser against its normal operation mode, through the various tubes, all the way INTO the mini valves & pumps?

    Hopefully some one can advise is it due to too much batter in the bottle or other reason?

    Q2: What is the proper way to clear out the batter in the mini pump?

    Thank you.

    Here's a video of what I meant: https://youtu.be/XTsyO41dCVw

    Image link of disassembled mini pump: https://imgur.com/xpIgpHJ
  • posted Please help. Pancake batter got into the tubes and backed up into the pump. After cleaning it all out, we see the pump is working, but one of the micro valves isn't. I'm a teacher using the PancakeBot with my students. The I.T. specialist at my school and I have emailed support@storebound.com over 5 times and gotten no response. Does anyone know where to get the micro valve? I can't find it on Amazon or Ebay.
  • posted Is there a wiring and tubing diagram?
    I made a mess inside the tubing by tilting the batter container and getting batter sucked in. Ever since I cleaned it out, it has not been working properly, and I am assuming I must have reconnected a hose incorrectly or the batter has jammed one of the solenoid valves open/closed.. Can I get a diagram of how it is supposed to operate?
  • posted How long does it take support@storebound.com to respond to emails?
  • posted What is really bad is the heating coil. It is only one oval heating coil. There should be more windings. Now the heat in the middle is not the same as on the sides. Therefore the pancake is not consistent in the color. This should not happen after some testing.
  • posted We get blobs every time we print, we think there is a small leak in one of the hoses. We have cleaned them all out and everything else works just fine, but the blobs never stop. The batter is perfect, the pressure is great, the griddle is the right temp.

    We've contacted you twice, no response. Please help.
  • posted Why are there so many issues with this $300 product and no 800 customer support? First the software doesn't install. Then I have to do a search to find that there's an updated software on Github. Then after celebrating that we finally have the software, I can't get the damn machine to read the file we put on the SD card. I've tried making my own file and downloading both a gcode file and a pbp file and nothing shows. This should not be the experience of a $300 product. Does anyone know how to get the machine to read? I've tried multiple format types, still no use
    • Miguel Valenzuela Hi Ted. Please email me your phone number to pancakebot@gmail.com and I will call you personally. Expect a call from Norway or Granada (IP phones).
  • posted Hi, my PancakeBot did never turned ON the blue backlight of the LCD screen so it is very hard to read the screen, already updated the firmware and everything is working correctly but the backlight does not, it never turned ON, any suggestions? Tks btw.